> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ryzeapi.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing emails

> The notices you receive about renewal, card failures and subscription termination

We email the account owner at the key moments of billing. These emails never include a card number or a document number, and the subject carries no personal data.

## Failed charge notice

Sent when the **first card charge attempt fails**. It tells you:

* the renewal amount;
* the **reason given** by the card issuer, when available;
* the **date of the next attempt**;
* a **link to update your card** (when available), which follows the [single-use, 48-hour rules](/en/guide/update-card).

Updating your card before the next attempt avoids termination. See the [retry schedule](/en/guide/subscription-renewal).

## Subscription ended for non-payment

Sent when the subscription is terminated automatically. It explains the reason:

* **card:** the charge attempts did not succeed (the email says how many were made);
* **Pix:** the renewal Pix was not paid in time.

It also tells you to **subscribe again in the dashboard**, under **My subscription → See plans**, and points to support if you need help. A terminated subscription cannot be reactivated. Learn what changes when you [subscribe again](/en/guide/subscription-renewal).

## Card update link

When support generates a card update link for you, it arrives by email with an **Update card** button. If you did not ask for the change, you can ignore the message.

## Pix renewal

Sent with the renewal QR Code five days before the due date: amount, deadline, the QR image and the Pix copy-and-paste code. If you already paid, you can ignore it.


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