Am I billed for an instance I created and did not connect?
Am I billed for an instance I created and did not connect?
No. Billing only starts counting from the first connection of a WhatsApp on the instance. An instance created and never connected produces no cost and does not consume the trial.
What happens at the end of the trial?
What happens at the end of the trial?
The instance becomes billable automatically, with nothing for you to do. At the moment of the switch, the API emits the
enterprise.instance.billable event with reason: trial_converted. About 24 hours earlier, you receive enterprise.trial.ending so you can warn your customer.Can I skip the trial and bill right away?
Can I skip the trial and bill right away?
Yes. Call
PATCH /api/instance/billing/:instance with {"billingMode": "billable"}. The instance starts being billed from that point, with no free days.Can the same number trial again?
Can the same number trial again?
The trial is granted once per number. A number that already trialed goes straight to billing when it connects again, without blocking instance creation. The waiting period to trial again, if any, depends on your contract.
What is the invoice like?
What is the invoice like?
One invoice per month, summing the usage of all your instances. You pay at least your plan’s monthly credit, and you pay for the usage when it exceeds that credit. See How billing works.
What if an instance only became billable mid-cycle?
What if an instance only became billable mid-cycle?
It commits the amount proportional to the days remaining until renewal. An instance that became billable on the 20th of a 30-day cycle commits about 10 days, not the full cycle.
What if I delete or log out an instance mid-cycle?
What if I delete or log out an instance mid-cycle?
That instance’s committed amount is not refunded, it runs until renewal. Deleting frees the slot to create another instance, but does not reduce the current cycle’s invoice. See How billing works.
Next
How billing works
The full model, with examples.
Billing control
Force billing or keep an instance on trial.