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Enterprise charges for what you actually use, with a monthly minimum already included in your plan. This page explains each part of the model.

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Monthly credit (base)

Your plan includes a monthly amount that works as a usage credit.
  • If the month’s usage stays within the credit, you pay the plan amount, nothing more.
  • If usage goes over the credit, you pay for the usage.
Think of the credit as a floor: you never pay less than the plan amount, and you only pay more when consumption exceeds that floor.

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7-day trial per instance

Every new instance gets a trial period that starts the first time a WhatsApp connects to it (7 days by default, according to your contract).
An instance created and never connected is not billed and does not consume the trial.
The trial clock starts on the first connection, not on creation.

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The two trial clocks

The trial deadline is the earlier of two clocks. Whichever closes first ends the trial:
  • Number clock: 7 days from that number’s first connection, counted even if it was on an earlier instance. Recreating the instance does not reset this clock.
  • Creation clock: 7 days from this instance’s creation. It is a cap that prevents creating instances and only connecting them much later to stretch the trial.
In practice, an instance created and connected on the same day uses the full 7 days. A number that had connected before, or an instance created long before it connects, has the trial limited by whichever clock closes first.

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The committed model

When an instance becomes billable, it commits the amount proportional to the days remaining until the cycle renews. That amount is reserved for the whole cycle.
  • Deleting or logging out the instance does not refund the committed amount, it runs until renewal.
  • At renewal, the cycle is closed and a new one starts, with a new base and a new window.
Deleting an instance mid-cycle frees the slot so you can create another, but does not reduce the current cycle’s invoice: the commitment holds until renewal.

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One charge per month

Everything is added up and charged at once, on your billing day. You do not get one invoice per instance, you get a single invoice with the cycle’s total.

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One trial per WhatsApp number

The free trial is granted once per number. A number that already used the trial before goes straight to billing when it connects again, but this does not block creating or connecting the instance.
The waiting period for the same number to trial again depends on your contract. In the default model, the trial is granted once per number.

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Numeric example

The values below are generic. Assume a 30-day cycle, a monthly credit C and a per-instance price V set in your contract.
1

Commitment when it becomes billable

There are 10 days left until renewal when the instance becomes billable. It commits about 10/30 × V of the cycle.
2

Deleting does not refund

You delete that instance on day 5. Even so, it counts the 10 committed days until renewal, not the 5 it actually ran.
3

Usage above the credit

You keep 40 instances active for the whole cycle. Usage is 40 × V. If 40 × V is greater than C, your invoice is 40 × V (the usage).
Agree on the values of C and V with the sales team. This page describes how the calculation happens, the numbers for your plan live in your contract.

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Next

Billing control

Force billing or keep an instance on trial.

Enterprise webhooks

Track trial start and end and the switch to billing.