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We email the account owner at the key moments of billing. These emails never include a card number or a document number, and the subject carries no personal data.

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Failed charge notice

Sent when the first card charge attempt fails. It tells you:
  • the renewal amount;
  • the reason given by the card issuer, when available;
  • the date of the next attempt;
  • a link to update your card (when available), which follows the single-use, 48-hour rules.
Updating your card before the next attempt avoids termination. See the retry schedule.

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Subscription ended for non-payment

Sent when the subscription is terminated automatically. It explains the reason:
  • card: the charge attempts did not succeed (the email says how many were made);
  • Pix: the renewal Pix was not paid in time.
It also tells you to subscribe again in the dashboard, under My subscription → See plans, and points to support if you need help. A terminated subscription cannot be reactivated. Learn what changes when you subscribe again. When support generates a card update link for you, it arrives by email with an Update card button. If you did not ask for the change, you can ignore the message.

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Pix renewal

Sent with the renewal QR Code five days before the due date: amount, deadline, the QR image and the Pix copy-and-paste code. If you already paid, you can ignore it.