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Your subscription renews automatically every cycle. How that happens depends on the payment method: with a credit card we charge it for you; with Pix we send you a QR Code to pay.

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Credit card

On the due date we charge the card on file. If the charge is declined, we automatically try again instead of ending the subscription right away:
  • If any attempt succeeds, the renewal completes and the cycle continues as usual.
  • If the 4th attempt fails, the subscription is ended and the instance quota is reset to zero.
  • After the first failure you get the failed charge notice, with a link to update your card. If the subscription ends, you get the termination email.
Attempts are run by a scheduler, so the exact time may vary slightly from the interval shown. Updating your card before the next attempt avoids termination: the new card is used for the following charges.

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Pix

Pix has no automatic charge attempts. The flow is:
1

QR generated 5 days ahead

Five days before the due date we generate the renewal QR Code and email it to you, with the amount, the deadline and the Pix copy-and-paste code.
2

Payment

Once you pay, the renewal completes and the new cycle continues as usual.
3

3-day grace period

The QR is valid until the deadline shown in the email. If the due date passes without payment, the subscription is not ended right away: there is a 3-day grace period. If the QR has expired by then, contact support.
4

Termination

If the grace period ends unpaid, the subscription is ended and the quota is reset to zero. Do not pay the QR after termination: the payment does not reactivate the subscription, so contact support.

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When a subscription is ended for non-payment

Automatic termination happens when all 4 card attempts fail or when the Pix is not paid within the grace period. In these cases:
  • the subscription becomes canceled and cannot be reactivated;
  • the instance quota is reset to zero;
  • you receive a termination email telling you to subscribe again.

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Scheduled cancellation: reactivating

If you canceled the subscription, it stays as Canceling until the end of the period you already paid for. Until then you can click Reactivate under My subscription in the dashboard. Nothing is charged on reactivation and the cycle continues as usual.

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Subscribing again after termination

After an automatic termination, subscribe again: under My subscription, use See plans and complete the checkout. Each account has one active subscription at a time. In both cases the quota only comes back after payment.

Update your card by link

Single-use link, valid for 48 hours.

Billing emails

What each notice tells you.