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When a card charge fails, the notice email includes a link to register a new card without signing in to the dashboard. The page lives at /checkout/cartao?token=….
  • Single use: once the card is saved successfully, the link stops working.
  • Valid for 48 hours from the moment it is generated.
  • No sign-in: the link itself identifies your account.
  • Privacy: the page shows only the account name. It does not show an email, a document number or other cards.
Treat the link like a password: anyone who has it can change the subscription’s card while it is valid. Do not forward it to others.

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Step by step

1

Open the link from the email

The page checks the link and shows the account name.
2

Enter the new card

Fill in number, name on card, expiry and CVV. The details go straight to the payment processor and are not stored by us.
3

Save

If the card is accepted, it becomes the default card and the page confirms it showing only the brand and last digits. The new card is used for upcoming charges.

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Messages you may see

The page is available in Portuguese and English, following your browser language; other languages are shown in Portuguese.
Need a new link? Contact support. See also Renewal and retries.